FAQ
Q
Can I cancel or change my order?
A
This service does not accept any cancellations or changes after ordering.
Please consider the product you want to purchase before ordering.
Q
Can I return or exchange the item I order?
A
We cannot accept returns or exchanges. Please consider the product you want to purchase before ordering.
However, if the product is defective, damaged or damaged, or if it is different from the ordered product, we will accept returns.
As a general rule, please contact us by message within 1 week after shipping and within 2 days after receiving. Please note that we will not be able to respond after the above deadline.
Q
Tell me the payment methods?
A
You can pay by credit card (VISA, Mastercard, JCB, American Express, Diners Club, Discover) or PayPal. Please pay from the link you send.
Q
What if my item is sold out or not in stock after payment?
A
After payment, if the product is sold out and cannot be purchased, or if the product cannot be purchased due to reasons such as out of stock, we will contact you when we find that it is impossible to purchase. Only items that could not be purchased will be subject to cancellation, and other items will be shipped. For canceled products, we will refund the price without the handling fee.
Q
Can I order the popular products that we have to line up ?
A
Please contact us . We will do our best to accommodate you.
Q
Is it possible to tell the budget and leave the purchased items within that range?
A
Please tell me your requests without hesitation. We will select products within your budget.
Q
Can you ship anywhere ?
A
The country or region is not limited. However, we may not be able to accept your request due to the cancellation of the delivery company due to social conditions.
Q
Is it possible to make the purchased product compact and ship it?
A
Please contact us in advance. We will ship the purchased product after removing it from the box.
Q
How long does it take to ship?
A
Normally, we will purchase and ship the item within 5 days after payment is confirmed. It may take some time if there is a delay in the arrival of the purchased item. In that case, we will inform you in advance.
Q
Is customs duty included?
A
Customs duty is not included in the price. Customs duty will be borne by the client.
Q
What can't be shipped or requested?
A
Items that cannot be shipped or requested are as follows.
・ Large items that are difficult to transport
・ Items that require a license to shop on your behalf
・ Creatures
・ Cash, bills, securities, etc. that embody money and rights
・ Explosives, powerful drugs, etc. that have a risk of explosion
・ Items whose possession / acquisition is restricted by firearms, illegal drugs, and other laws and regulations.
・ Alcoholic beverages, cigarettes, etc. with age restrictions (excluding those over the age at which they can be purchased)
In addition, some prohibited items cannot be shipped depending on the country or region.
Please refer to the following page for details.
https://www.post.japanpost.jp/int/use/restriction/index.html#mainshipping Fee
Q
Please tell me about the delivery methods and shipping fee.
A
We will deliver by EMS, FEDEX, DHL, etc. with tracking delivery method.
The shipping fee will be calculated and determined based on the size and weight of the purchased item.
However, please be assured that even if the charge is insufficient, it will not be added to the original billing amount.
If the shipping fee incurred is less than 40% of the estimated amount, the difference will be refunded.