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Privacy Policy Please Concierge (hereinafter referred to as "our company") has the following privacy policy regarding the handling of user's personal information in the service provided on this website (hereinafter referred to as "this service"). (Hereinafter referred to as "this policy"). Article 1 (Definition of personal information) "Personal information" refers to "personal information" as defined in the Personal Information Protection Law, and is information about living individuals, including the name, date of birth, gender, address, telephone number, and contact information contained in the information. It refers to information that can identify a specific individual (personal identification information). Article 2 (Purpose of collecting and using personal information) 1. We collect and use personal information within the scope of the following purposes. (1) Business necessary to deliver our ordered products (2) Providing information that is useful and necessary for users, such as information on new products (3) Inquiries, confirmations, and opinions gathered to improve services necessary for business execution 2. (4) Responding to various inquiries (5) Purpose incidental to the above purpose of use The collection and use of personal information by the Company is due to the voluntary provision of the user, and if the user is provided with the personal information, the user is requested to use the personal information in accordance with this policy. It is assumed that you have given permission. Article 3 (Change of purpose of use) 1. The Company shall change the purpose of use of personal information only when it is reasonably recognized that the purpose of use is related to that before the change. 2. If the purpose of use is changed, the changed purpose shall be notified to the user or announced on this website by the method prescribed by the Company. Article 4 (Provision of personal information to a third party) We will not disclose or provide personal information to a third party without the prior consent of the person, unless there is a legitimate reason such as based on laws and regulations or terms of use. Article 5 (Correction and deletion of personal information) 1. If the user's personal information held by the Company is incorrect, the user shall correct, add or delete the personal information to the Company according to the procedure specified by the Company (hereinafter referred to as "correction, etc."). .) Can be requested. 2. If we receive the request set forth in the preceding paragraph from the user and determine that it is necessary to respond to the request, we shall correct the personal information without delay. 3. The Company will notify the user without delay when it makes corrections, etc. based on the provisions of the preceding paragraph, or when it decides not to make corrections, etc. Article 6 (Change of privacy policy) 1. The contents of this policy may be changed without notifying the user, except for laws and regulations and other matters specified otherwise in this policy. 2. Unless otherwise specified by us, the changed privacy policy shall take effect from the time it is posted on this website. Article 7 (Inquiry window) For inquiries regarding this policy, please contact the following. Address: 3-10-36 Nekozane, Urayasu City, Chiba Prefecture Company name: GK Liberte Email address: office@liberte-llc.jp that's all

FAQ Q Can I cancel or change my order? A This service does not accept any cancellations or changes after ordering. Please consider the product you want to purchase before ordering. Q Can I return or exchange the item I order? A We cannot accept returns or exchanges. Please consider the product you want to purchase before ordering. However, if the product is defective, damaged or damaged, or if it is different from the ordered product, we will accept returns. As a general rule, please contact us by message within 1 week after shipping and within 2 days after receiving. Please note that we will not be able to respond after the above deadline. Q Tell me the payment methods? A You can pay by credit card (VISA, Mastercard, JCB, American Express, Diners Club, Discover) or PayPal. Please pay from the link you send. Q What if my item is sold out or not in stock after payment? A After payment, if the product is sold out and cannot be purchased, or if the product cannot be purchased due to reasons such as out of stock, we will contact you when we find that it is impossible to purchase. Only items that could not be purchased will be subject to cancellation, and other items will be shipped. For canceled products, we will refund the price without the handling fee. Q Can I order the popular products that we have to line up ? A Please contact us . We will do our best to accommodate you. Q Is it possible to tell the budget and leave the purchased items within that range? A Please tell me your requests without hesitation. We will select products within your budget. Q Can you ship anywhere ? A The country or region is not limited. However, we may not be able to accept your request due to the cancellation of the delivery company due to social conditions. Q Is it possible to make the purchased product compact and ship it? A Please contact us in advance. We will ship the purchased product after removing it from the box. Q How long does it take to ship? A Normally, we will purchase and ship the item within 5 days after payment is confirmed. It may take some time if there is a delay in the arrival of the purchased item. In that case, we will inform you in advance. Q Is customs duty included? A Customs duty is not included in the price. Customs duty will be borne by the client. Q What can't be shipped or requested? A Items that cannot be shipped or requested are as follows. ・ Large items that are difficult to transport ・ Items that require a license to shop on your behalf ・ Creatures ・ Cash, bills, securities, etc. that embody money and rights ・ Explosives, powerful drugs, etc. that have a risk of explosion ・ Items whose possession / acquisition is restricted by firearms, illegal drugs, and other laws and regulations. ・ Alcoholic beverages, cigarettes, etc. with age restrictions (excluding those over the age at which they can be purchased) In addition, some prohibited items cannot be shipped depending on the country or region. Please refer to the following page for details. https://www.post.japanpost.jp/int/use/restriction/index.html#mainshipping Fee Q Please tell me about the delivery methods and shipping fee. A We will deliver by EMS, FEDEX, DHL, etc. with tracking delivery method. The shipping fee will be calculated and determined based on the size and weight of the purchased item. However, please be assured that even if the charge is insufficient, it will not be added to the original billing amount. If the shipping fee incurred is less than 40% of the estimated amount, the difference will be refunded.

Japanese goods for you We buy and ship Japanese products for you living overseas. Service contents Point1 Easy order in 5 minutes! Just send a photo that what you want Point2 Polite response by a knowledgeable concierge Point3 Packing and shipping in a minimum of 3 days ※A settlement fee will be charged separately. ​charge 300 yen Per one item + 12% of total product price！ Customer's voice My skin is very weak, so I need Japanese cosmetics that go well with my skin. I can't get them overseas, so I often use this service. they are kind hearing even if I request a lot, and their ability to make proposals is outstanding. I'm relying on them like a "friend in Japan" because you can tell me about new products right away. Always really helpful. During a long-term business trip abroad, I miss Japanese foods and drinks, so I use this service frequently. When I'm an indecisive, I often order a recommend BOX . It made me feel nostalgic because it contained my favorite foods and sweets that I used to eat when I was a kid. I felt the wonderfulness of Japanese hospitality. I wanted to give a Japanese anime toy as a gift for my daughter's 4th birthday, so I used this service. Even when I was wondering which toy was the best among the many toys, it was encouraging because she kindly consulted with me. I was able to see the happy faces of my daughter, and it was a wonderful birthday. Female (age:40) Living in US Male(age:27 ) Staying in Singapore Couple (age:33 & 35) Living in the Philippines Procedure This is a service to purchase the Japanese products you want and ship them to your home in foreign country. We can purchase at online stores and real shops in TOKYO. No membership registration required! You can easily order by only sending a photo of the product what you want by LINE, email or Messenger. Step1 Step2 Step3 Step4 Tell what you want Check the price Pay within 24 hours Wait for the goods to arrive Consultation / Quotation / Order ・ Name ・ Country / region where you live ・ What you want (product name, brand, photo, product link, etc.) ​Need ご利用手順 sns Our Services We are developing various services for people Japanese people living abroad and multinational people who are interested in Japan . We provide opportunities for you to feel familiar with Japan while you are abroad. Onegai Concierge This is a service where you can choose the Japanese products you want, and then shop and ship them on behalf of people overseas. ​ ​If you tell us the information about the product you want, we will send you a free estimate. You can also use it in combination with onegai select products. Please see below for details. HP Procedure This is a service to purchase the Japanese products you want and ship them to your home in foreign country. We can purchase at online stores and real shops in TOKYO. No membership registration required! You can easily order by only sending a photo of the product what you want by LINE, email or Messenger. Step1 Step2 Step3 Step4 Tell what you want Check the price Pay within 24 hours Wait for the goods to arrive Consultation / Quotation / Order ・ Name ・ Country / region where you live ・ What you want (product name, brand, photo, product link, etc.) ​Need ​ ​ It was published in the mail order site link collection of Japan Post! Contact form Send ​Thank you for sending. We will get back to you as soon as possible.

Terms of Use Article 1 (Purpose) "Please Concierge Terms of Use" (hereinafter referred to as "Terms") is a service provided or operated by GK Liberte (hereinafter referred to as "Company") "Onegai Concierge" (hereinafter referred to as "Service"). The conditions for using this service are set between the customer who uses this service (hereinafter referred to as "user") and our company. Article 2 (Applicable) 1. This agreement shall apply to all relationships related to the use of this service between the user and our company. 2. Regarding this service, in addition to this agreement, we may make various provisions (hereinafter referred to as "individual provisions") such as rules for use. These individual provisions, regardless of their name, shall form part of this Agreement. 3. If the provisions of this agreement contradict the provisions of the individual provisions of the preceding article, the provisions of the individual provisions shall prevail unless otherwise specified in the individual provisions. Article 3 (Contents of this service) This service is a service in which the Company entrusts the purchase agency business of a specific product in response to a user's request for shopping, etc. Article 4 (Agreement to the Terms) 1. The user must use this service in accordance with the provisions of this agreement. In addition, the user cannot use this service unless he / she has a valid and irrevocable consent to this agreement. 2. By actually using this service, the user is deemed to have given valid and irrevocable consent to this agreement. 3. If there are individual terms of use in this service, the user must use this service in accordance with the provisions of these terms as well as the individual terms of use. Article 5 (Request for shopping agency business) 1. The user entrusts the performance of the following business (hereinafter referred to as "this business") to the Company, and the Company entrusts this. (1) Product purchasing agency business (2) Other business incidental to the previous issue and entrusted by the user each time 2. In carrying out this business, the Company shall be able to subcontract all or part of this business to an individual or corporation affiliated with the Company, and the user shall, with the consent of this agreement, this section. We approve our subcontracting based on. 3. The Company shall carry out this business with the care of a good manager, and in accordance with the instructions of the user, from the store designated by the user (hereinafter referred to as "designated store"), the product designated by the user. (Hereinafter referred to as "designated product"). The Company shall deliver the designated product to the destination specified by the user (hereinafter referred to as the "designated destination") on the delivery date specified by the Company (hereinafter referred to as the "designated delivery date"). increase. 4. The Company shall purchase at a store where the designated product can be purchased, unless the user instructs the designated store as stipulated in the preceding paragraph. 5. 6. 7. This work will be completed by shipping to the designated notification address by our company. The user gives information such as designated stores, designated products, designated budget, designated quantity, designated delivery date, designated destination, etc. related to this business (hereinafter collectively referred to as "delivery information") to the Company. When a call is made through a designated system (hereinafter referred to as "request registration") and the Company receives an order on the system designated by the Company, the user and the Company are involved in this business. An individual contract (hereinafter referred to as "individual contract") is established. In carrying out this business, we will comply with the matters stipulated in applicable laws and regulations, strive to maintain the external credibility of the user, and do not interfere with the business performed by the user. We must take all possible measures to prevent accidents. After the user registers the request, if the request content is inappropriate, etc., the request registration can be canceled at our discretion until the individual contract is concluded. However, the Company shall not be liable for any damage suffered by the user due to the cancellation of the request registration. Article 6 (Usage fee and payment method, etc.) 1. 2. The user shall pay the usage fee displayed on this website as a consideration for this business, which is separately determined by the Company. The user shall pay the usage fee by credit card or cash on delivery payment method. In this case, we will collect from the user as a member store of the credit card company. 3. The payment time is based on the credit card used by the user. Article 7 (Cancellation Policy) 1. After the individual contract stipulated in Article 5 is concluded between the Company and the user (when the user sends delivery information to the Company and the Company accepts the information), the user cannot cancel the order. It shall not be accepted at all. 2. As stipulated in the preceding paragraph, as a general rule, cancellation by the user is not permitted after the individual contract is concluded. If the individual contract is canceled after it is concluded, the user shall pay the Company the amount equivalent to this usage fee as a fee. Article 8 (Privacy, etc.) 1. We will handle the privacy information and personal information of users appropriately in compliance with the relevant laws and regulations such as the privacy policy established by our company and the law concerning the protection of personal information. 2. The user or the Company shall treat the unique technical, business and other business information (hereinafter referred to as "confidential information") disclosed by the other party or acquired in the process of performing this business as confidential. , Unless the other party's prior written consent is obtained, the acquired confidential information and the contents of this contract and individual contract will be disclosed, disclosed or leaked to a third party (excluding the subcontractor of the Company). We will not use it for any purpose other than the purpose of this Agreement or the Individual Agreement. However, this does not apply if such publication or disclosure is required by law or if requested by the relevant authorities. 3. The confidentiality obligation based on the preceding paragraph shall not apply to the confidential information specified in each of the following items. (1) Information that was publicly known at the time of receipt, or information that became publicly known after the time of receipt, regardless of the responsibility of the user or the Company. (2) Information held prior to the time of receipt from the user or the Company (3) Information legally obtained from a third party without obligation of confidentiality (4) Information developed independently without being based on information from the other party Article 9 (Prohibited matters) 1. The user must not do the following acts when using this service. (1) Acts that violate the law or public order and morals (2) Acts related to criminal acts (3) Acts that infringe copyrights, trademark rights and other intellectual property rights contained in this service, such as the contents of this service (4) Acts that destroy or interfere with the functions of our company, other users, or other third party servers or networks. (5) The act of commercially using the information obtained by this service (6) Acts that may interfere with the operation of our services (7) Unauthorized access or attempting this (8) Acts of collecting or accumulating personal information about other users (9) Acts of using this service for an illegal purpose (10) Acts that cause disadvantage, damage, or discomfort to other users of this service or other third parties (11) Acts of pretending to be another user (12) Promotion, advertising, solicitation, or business activities on this service that we do not permit (13) Acts aimed at meeting unfamiliar opposite sex (14) Acts that directly or indirectly benefit antisocial forces in connection with our services (15) Acts that support or encourage acts that fall under any of the above (1) to (14) (16) Other acts that the Company deems inappropriate Article 10 (User Responsibility) 1. The user shall use this service at his / her own risk, and shall bear all responsibility for all actions performed in this service and the results thereof. 2. If we find that the user is using this service in violation of this agreement, we will take measures that we deem necessary and appropriate. However, we have no obligation to prevent or correct such violations. 3. The user has some damage (lawyer) directly or indirectly by the Company due to the use of this service (including the case where the Company receives a complaint caused by such use from a third party). If you incur any costs), you must immediately compensate for it as requested by us. Article 11 (Not subject to purchasing agency) 1. When using this service, the user cannot outsource the purchase of the goods listed in the following items to the Company. (1) Large items that are difficult to carry (2) Items that require a license to shop on your behalf (3) Creatures (4) Cash, bills, securities, etc. that embody money and rights (5) Explosives, powerful drugs, etc. that have a risk of explosion (6) Items whose possession / acquisition is restricted by firearms, illegal drugs, and other laws and regulations. (7) Those with age restrictions such as alcoholic beverages and cigarettes (excluding those over the age at which they can purchase) (8) Others that we deem inappropriate Article 12 (Provision of this service) 1. When using this service, the user must prepare the necessary personal computer, smartphone, communication equipment, operation system, communication means, electric power, etc. at the user's expense and responsibility. 2. The Company shall be able to provide all or part of this service only to users who meet the age, identity verification, registration information, and other conditions that the Company deems necessary. increase. 3. The Company shall be able to suspend or suspend the provision of all or part of this service without notifying the user in advance if it is determined that there is any of the following reasons. (1) When performing maintenance, inspection or updating of the computer system related to this service (2) When it becomes difficult to provide this service due to force majeure such as earthquake, lightning strike, fire, power outage or natural disaster 4. (3) When the computer or communication line stops due to an accident (4) In addition, if we determine that it is difficult to provide this service The Company shall not be liable for any disadvantage or damage suffered by the user or a third party due to the suspension or interruption of the provision of this service. Article 13 (Disclaimer) 1. If the designated range of the designated product is not clear, the Company may purchase a product that is reasonably judged to be within the range of the designated product, and in this case, the user does not object to the selection of the product. will do. 2. If the designated product that the user has entrusted to purchase is sold out at the designated store, the Company shall be able to cancel this business and shall bear all responsibility such as searching for the designated product at a store other than the designated store. Shall not. 3. If it is difficult to transport the designated product, we may cancel this business. If the Company cancels this business based on this section, the user does not need to pay this consideration. 4. If the designated budget is set and the selling price of the designated product exceeds the designated budget, we will not purchase the designated product. In addition, if the number of specified products in stock at the designated store is less than the specified quantity, we will purchase only the stock at the designated store and will not be obliged to purchase the insufficient quantity at other stores. If the selling price of all designated products exceeds the designated budget and there is no purchase, the user does not need to pay this consideration. 5. If there is an error or incompleteness in the notation of the designated product of the user, or if the notation of the designated product is insufficient and the Company reasonably determines that it is the designated product and purchases it, the user refuses to receive the designated product. This cannot be done and the consideration shall be paid to the Company. In addition, if the description of the product specified by the user is ambiguous and we cannot identify the product, we will not purchase the product. 6. If the user purchases the designated product for which the purchase is outsourced to the Company at the designated store and pays the price, but the product cannot be received due to the circumstances of the designated store, the Company may cancel this business. In addition, if the Company cancels this business based on this section, the Company shall not be liable at all, and the purchase price etc. will be borne by the user. 7. The user acknowledges that the delivery of the designated product may be delayed due to the designated delivery date, and cannot refuse the receipt of the designated product or the payment of the main unit price due to such delay. 8. If for any reason we are unable to carry out this business, we shall not be obliged to arrange for us on your behalf. In this case, the user or the Company may cancel the individual contract, and by the cancellation, the user shall not be obliged to pay the main unit price and the Company shall not be liable at all. 9. If the delivery information specified by the user is incomplete and there is no response from the user to the contact from the user, this business may be canceled at our discretion. In this case, we do not take any responsibility. The same shall apply when delivery is not possible at the designated notification address due to an error in the designated notification address. 10. 税関の判断により、利用者への商品の引き渡しが困難な場合、利用者が引き渡し困難な理由を当社に明示した場合に限り、以下の対応をいたします。商品が没収・破棄された場合には、当社は一切の返金義務を負わないものとします。また、当社に返送された場合、購入店舗への返品・返金に努めますが、返金対応に応じられない場合には、当社による利用者への返金は行わないものとします。 １1． The Company shall not be liable for the quality of designated products, defects, defects defined by the Product Liability Law, etc. Article 14 (Changes in the content of this service, etc.) The Company may change, add or abolish the contents of this service with prior notice to the user, and the user consents to this. Article 15 (Changes in the contents and terms of this service) The Company shall be able to change the contents of this service and this agreement at any time without notifying the user in advance if the Company deems it necessary. The changed contents of this service and this agreement shall become effective from the time when they are posted on the website operated by our company, and the user shall use this service even after changing the contents of this service and this agreement. By continuing, you are deemed to have given valid and irrevocable consent to the modified Terms. We will not be able to individually notify the user of the details of such changes, so please refer to the latest contents of this service and this agreement at any time when using this service. Article 16 (Exclusion of antisocial forces) 1. If either the user or one of the Company falls under any of the following items, the other party can immediately cancel this contract and individual contract without any notification. (1) If you are a gangster, a gangster, a gangster official, or any other antisocial force (hereinafter referred to as "gangster, etc.") (2) When the representative, the person in charge, or the person who has substantial management rights is a gangster, etc., or when there is a close relationship such as providing funds to the gangster, etc. 2. (3) When fraudulent, violent or threatening words are used against the other party (4) If you do something that damages or may damage the honor or credibility of the other party (5) If you interfere with the other party's business, or if you do something that may interfere with it According to the provisions of the preceding paragraph, if one party cancels this contract or individual contract, we will not compensate the other party for any damages. Article 17 (Governing law, jurisdiction) 1. 2. In interpreting this agreement, Japanese shall be the official text, and the governing law shall be Japanese law. In the event of a dispute regarding this service, the court having jurisdiction over the location of our head office shall be the exclusive jurisdiction of the agreement. Article 18 (contact method) 1. We will contact you regarding this service by posting it at an appropriate place on the website we operate or by any other method that we deem appropriate. 2. Users regarding this service should contact us by sending an inquiry form set up at an appropriate location on the website operated by us or by the method specified by us. that's all

​Our Service For people living overseas, who like Japan! ​We buy and ship Japanese products you want. ​ This is a service to purchase Japanese products you want and send them to your home overseas. we can purchase at online shops and real stores (Tokyo area). No membership registration required! You can easily order by simply sending photo of the product via LINE or Messenger. Point1 Friendly concierge service Japanese staffs of various ages communicate with you. Please consult with our knowledgeable staffs about food, fashion, beauty, child-rearing, entertainment, and more in English. If you are wondering what to buy, we will suggest recommend products, including trendy and new products. Even difficult requests are fine. A fun box that changes every month is good for you! We recommend a fun box of Japanese foods and snacks. We will send you a box containing more than 10 kinds of food and snacks. For example, we will prepare recommended items such as chocolate candies, rice crackers, freeze-dried soups, and rice dishes. Please order it! Point2 Point3 No membership registration required. Just send us a message with what you want. No difficult procedures are required, only communication on Line or by e-mail. We can purchase at online shops or at real stores in Tokyo. Please send photo of the products you want via LINE or Messenger. ​We can buy at ・supermarket ・Drug store ・ Department store ・Shopping mall ・ Bookstore ・ Toy store ・ Anime shop ・ Home electronics mass retailers ・Antenna Shop ・ IKEA ・ Tokyo Disney Resort ・ Disney Store ・ Lottery counter ・ Mercari ※ We can also purchase second-hand goods not only new Shopping in Tokyo is available. For other areas, please contact us. We will also respond to your requests as much as possible. Please do not hesitate to tell us. About charges You pay product price ＋ shipping fee ＋ handling fee ※ If there are multiple identical products, they will be considered as one product. A separate settlement fee of 4.1% will be added. When paying with an overseas PayPal account, a currency conversion fee will be added separately from Paypal. You can use various credit cards and PayPal for payment. After making a quote, we will send you a payment link in your message. 300 yen Per a product ※ + 7% of total product price Approximate cost is calculated from the content and quantity of the product. Please be assured that even if there is a shortage, it will not be added to the original billing amount. If the shipping cost incurred is less than 40% of the estimated amount, the difference will be refunded. postage ​charge